Returns & Exchanges

RETURNS AND EXCHANGES
Not sure about your purchase? Not a problem. We offer a 30-day return policy, no questions asked.  Wondering about shipping? We've got you covered, shipping costs are on us!
The return takes 15 business days to be made once the request has been submitted and the returned product has been received.
For purchases made at usa.karunworld.com:
We’re sorry if our products did not meet your expectations and that you wish to return them. We provide a simple process to make it as easy as possible for you.
Returns are accepted within 30 days from the date of order, free of charge (USA only, Canada not available yet).

 
To make this effective contact us to usa@karunworld.com and kindly include the following information:
1 - How can Karün be of any assistance to resolve your issue?
2 - What happened - please describe the issue + send images.
3 - Which model do you have (Check inside of temple - 8-character code).
4 - Where did you buy the Karun product? (Please include the receipt or proof of purchase).
5 - When did you buy the Karun product? (Please include the receipt or proof of purchase).
6 - Provide us with your contact information (Full name, address, and phone number).
 
 

For purchases made at a partner store?

If you purchased at a partner store, we recommend you to contact them directly to get the necessary support.
 
How do I prepare the returning package?

Prepare the goods as you received them initially, in their original packaging and with all its items inside. Print out the return label and place it on the shipping box, making sure it is correctly sealed. Go to the nearest USPS or UPS shipping point (check reference in the shipping label) and send us your order back to our warehouse.
The products you return must not have any sign of use. We will inspect the product returned before proceeding to any exchange or refund.