At Karün, we make high quality products, in a different way. Striving for the highest industry quality standards, combined with material innovations, is something we strive for every day.
This is why we offer you THE NEST warranty:
With THE NEST warranty, we commit to always be there for you:
- We will always support you; every problem has a solution.
- Manufacturing defaults are covered for a period of 1 full year, offering free exchange or repair.
- If your product has been damaged by wear and tear, we can always offer the possibility to repair at a reasonable cost.
- If your product has reached the end of life, we can offer you to recycle it and get a 25% discount for a new purchase.
If it falls under warranty: 1-year warranty on manufacturing defaults on all Karün products (excl. lenses). Karün will repair if possible, exchange if not repairable and recycle the broken frame / parts.Free returns for our clients that bought through our ecommerce.
If it does not fall under warranty: do not hesitate to contact us to check the repairing options (not valid for lenses) or the recycling process in exchange of a 25% discount code.
To make this effective contact us to firstname.lastname@example.org and kindly include the following information:
1 - How can Karün be of any assistance to resolve your issue?
2 - What happened - please describe the issue + send images.
3 - Which model do you have (Check inside of temple - 8-character code).
4 - Where did you buy the Karun product? (Please include the receipt or proof of purchase).
5 - When did you buy the Karun product? (Please include the receipt or proof of purchase).
6 - Provide us with your contact information (Full name, address, and phone number).